Refund & replacement policy
By Yanis Moreau, IPTV & Streaming Editor Last updated
You should never pay for something that doesn't work. Our policy is simple: we confirm your channels before you pay, we fix problems first, we replace what can't be fixed — and if we still can't deliver what was promised, you get your money back.
- We work in one order: confirm before payment → fix → replace → refund.
- Refund applies if the service doesn't work as promised and we can't fix or replace it.
- Processed in 5–7 business days to your original payment method.
The order we work in
- Confirm before payment. You tell us your country, channels and device; we confirm coverage before you send anything. This prevents most problems before they exist.
- Fix first. If something breaks, message us on WhatsApp. Most issues — buffering, a missing channel, a login problem — are fixed in minutes.
- Replace. If a fault on our side can't be fixed, we replace your subscription with a working one at no cost, for the time you had left.
- Refund. If we can't fix it and can't replace it, we refund you.
When a refund applies
- The service does not work on the setup we approved before purchase.
- Channels we confirmed before payment are missing and cannot be restored.
- A persistent fault on our side that fix and replacement did not resolve.
When it doesn't
- Your internet connection is below the speeds we publish (see speed requirements) or too unstable to stream.
- A device or app we flagged as unsupported before you bought.
- A change of mind after normal use of a working service.
How to request one
Message us on WhatsApp with your order details and what went wrong. We'll try to fix it first — that's genuinely the fastest path to watching again. If a refund is the right outcome, we process it within 5–7 business days to your original payment method, minus any transfer fees charged by the payment provider.
Frequently asked questions
Can I get a refund?
Yes — if the service does not work as promised on your setup and we cannot fix or replace it, you get your money back. Refunds go back to the payment method you used, minus any provider transfer fees.
What happens first if something goes wrong?
We fix first. Most issues are solved in minutes over WhatsApp — a settings change, a new playlist or a server switch. If a fault on our side cannot be fixed, we replace the subscription; if that fails too, we refund.
How long do refunds take?
Once agreed, we process refunds within 5–7 business days. The exact arrival time depends on the payment method you used.
What is not covered?
Problems outside the service itself: your internet connection being too slow or unstable, a device we told you was unsupported before purchase, or a change of mind after normal use of a working service.
You should never pay for something that doesn't work. We confirm your channels first, fix problems fast, replace what can't be fixed, and refund if we still can't deliver — in that order.
Policy details to be confirmed before launch — timeframes and fee handling may be adjusted.